Our Service Pledge


A Commitment to Quality

OrthoScan recognizes the importance of reliability for your imaging equipment. Dependability and ease of service are the cornerstone of our design process. In the event that OrthoScan service is required, we aim to provide the service experience that you’d expect from a trusted partner.

Contact Information


US Service Center


Supporting US & the Rest of the World

Phone866.949.4346
Fax480.503.8011
Emailsupport@orthoscan.com
Websitewww.orthoscan.com/service
Address8212 East Evans Road
Scottsdale AZ 85260
Mon – Fri 7:00 am – 7:00 pm CST

European Service Center


Supporting Europe, Middle East, & Africa

Phone+49 911 2172 500
Fax+49 911 2172 589
Emailservice@ziehm-eu.com
Websitewww.ziehm.com
AddressDonaustrasse 31
90451 Nuremberg, Germany
Mon – Thurs8:00 – 18:00 GMT
Fri8:00 – 16:00 GMT

Customer Service

Customer satisfaction is the foundation of our success. OrthoScan recognizes the significance of reliable imaging for your patients and your staff. Our customer service department is trained to understand the sensitive environments our customers and equipment work in, and our team is committed to understanding your urgency at the time of a call.

  • Bio Med training available
  • Preventative maintenance contracts
  • Extended service contracts
Service technician ready to answer phone calls

Reliability

  • Solid state CMOS detector is more reliable than glass tube II
  • No antiquated vacuum sealed II; no image degradation over time
  • No power supply for receptor: reduced power draw
  • No camera: auto-calibrating, self-adjusting image reader
  • Fewer components: less chance of part failure
  • Service life of a typical flat detector is significantly longer than an II
  • Durable metal chassis
  • Dedicated embedded hardware and software
  • Solid state memory
  • Modular replacement components

Product Support

Nationwide service coverage is available with 24/7 phone support from our service team. Our service programs cover the lifespan of the product, ranging from Elite Service — which includes parts and labor, glassware, and image intensifier/flat detector coverage — to Preventative Maintenance only programs. You can depend on OrthoScan for flexible, fast, and reliable service.

  • 24 hour toll-free service and technical phone support
  • Parts inventory delivered within 24 hours in 98% of requests (US only)
  • Comprehensive service programs cover the lifespan of the product
Service technician repairing OrthoScan mini c-arm

Bio Med Training

Bio-Med training is available to your staff members because we believe having an expert on site benefits your facility and improves our ability to identify timely solutions.

Materials & Parts

Service and dependability are primary factors throughout our design process. Key components are designed for quick access and replacement.

Service technician helping nurse with OrthoScan mini c-arm