Customer satisfaction is the foundation of our success

We recognize the significance of reliable imaging for your patients and your staff. Our customer service department understands the sensitive environments you and your equipment work in.

Our team is committed to providing the best customer service experience, getting you back on your feet as quickly as possible.

Regional contact information

United States

Supported by our US Service Center

Phone 1.866.949.4346
Fax 1.480.503.8011
Email support@orthoscan.com
Website www.orthoscan.com/request-service/
Address 14555 N 82nd St
Scottsdale AZ 85260
Hours 24/7 support

Americas & Asia-Pacific

Supported by our US Service Center

Phone 1.866.949.4346
Fax 1.480.503.8011
Email global.service@orthoscan.com
Website www.orthoscan.com/request-service/
Address 14555 N 82nd St
Scottsdale AZ 85260
Hours 24/7 support

Europe, Middle East, & Africa

Supported by our European Service Center

Phone +49 911 2172 500
Fax +49 911 2172 589
Email service@ziehm.com
Website www.ziehm.com
Address Donaustrasse 31
90451 Nuremberg Germany
Hours Mon - Thur, 8:00 - 18:00 GMT
Fri, 8:00 - 16:00 GMT
Have a Ziehm device? Get service.

Protect your investment

Keep your Orthoscan products up-to-date and operational with our direct Extended Service Packages.

All service packages deliver:

  • Nationwide coverage from our direct Field Service Engineers
  • Comprehensive service for the lifespan of your product
  • Fast, flexible, and reliable service that fits your schedule
  • 24-hour toll-free customer service
  • Parts inventory in the US delivered within 24 hours
Extended Service Packages Silver Care Gold Care Platinum Care
Comprehensive periodic maintenance
Parts and labor coverage
Full glassware coverage *
* 15% discount towards glassware services
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Comprehensive training programs

Have an expert on site to keep your Orthoscan running smoothly. Our service training is available in two packages for your staff members.

Technical service training

  • Designed for technicians handling escalated service issues
  • In-depth instruction on the design and configuration of Orthoscan mini C-arms
  • Hands on training covering service calibration — from troubleshooting to fault detection — based on real error cases
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BioMedical training

  • Designed for hospital technicians
  • Basic overview of maintenance procedures for Orthoscan mini C-arms
  • Covers essential functionality of different hardware and software versions
  • Equips in-house technicians to solve the most commonly encountered issues quickly and efficiently
Request more information