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Customer satisfaction is the foundation of our success

We recognize the significance of reliable imaging for your patients and your staff. Our customer service department understands the sensitive environments you and your equipment work in.

Our team is committed to providing the best customer service experience, getting you back on your feet as quickly as possible.

Need service now? Contact us!
Regional contact information
  • United states
    Supported by our US Service Center
  • AMERICAS & ASIA-PACIFIC
    Supported by our US Service Center
  • EUROPE, MIDDLE EAST, & AFRICA
    Supported by our European Service Center
    • Phone
      +49 911 66067 500
    • Fax
      +49 911 66067 589
    • Email
      service@ziehm.com
    • Website
      www.ziehm.com
    • Address
      Lina-Ammon-Strasse 10
      90471 Nuremberg, Germany
    • Hours
      Mon – Thur, 8:00 – 18:00 GMT
      Fri, 8:00 – 16:00 GMT
Have a Ziehm device? Get service
Protect your investment
Keep your Orthoscan products up-to-date and operational with our direct Extended Service Packages.
ALL SERVICE PACKAGES DELIVER:
  • Nationwide coverage from our direct Field Service Engineers
  • Comprehensive service for the lifespan of your product
  • Fast, flexible, and reliable service that fits your schedule
  • 24-hour toll-free customer service
  • Parts inventory in the US delivered within 24 hours
  • EXTENDED SERVICE PACKAGES
  • SILVER CARE
  • GOLD CARE
  • PLATINUM CARE
    • Comprehensive periodic maintenance
    • Parts and labor coverage
    • --
    • Full glassware coverage
    • --
    • *
* 15% discount towards glassware services
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Comprehensive training programs
Have an expert on site to keep your Orthoscan running smoothly. Our service training is available in two packages for your staff members.
  • TECHNICAL SERVICE TRAINING
    • Designed for technicians handling escalated service issues
    • In-depth instruction on the design and configuration of Orthoscan mini C-arms
    • Hands on training covering service calibration — from troubleshooting to fault detection — based on real error cases
    Request more information
  • BIOMEDICAL TRAINING
    • Designed for hospital technicians
    • Basic overview of maintenance procedures for Orthoscan mini C-arms
    • Covers essential functionality of different hardware and software versions
    • Equips in-house technicians to solve the most commonly encountered issues quickly and efficiently
    Request more information
Worksheets