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Regional Service Manager - East Region
Post Date: September 21, 2022
Orlando FL

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Regional Service Manager located in Orlando, FL.

Why Work for Ziehm Imaging - Orthoscan Inc.?

There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.

We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees.

Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.

What do we offer?

  • The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
  • A unique culture where people convert their passion into action;
  • The kind of competitive compensation you would expect from a world leader;
  • Nine paid holidays plus a generous PTO and vacation time plan;
  • Great benefit plans, major medical, dental and vision;
  • Company 401(k) plan with an employer match;
  • Starting salary $75,000, and commensurate with experience;

What do we expect from you?

  • You have a passion for serving others.
  • Creative and fresh thinking in your work.
  • A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
  • The ability and experience to perform the job duties successfully.

Job Summary:

Manages the Field Service Engineers. Administers the installation, troubleshooting and technical solutions of products/equipment in order to ensure and deliver the highest level of quality to the customer. Determines and recommends optimal and best FSE deployment based on considerations of response time, skills and abilities, travel expense, and overtime considerations. Facilitates and acts as liaison between customer and Technical Support Team. Creates and drives performance metrics, revenue targets and expense control including, but not limited to travel expenses, overtime expenses and training expenses.

Minimum Requirements:

  • Work to maximize customer loyalty and satisfaction.
  • Ensures the essential duties of the FSE’s job functions are completed to obtain optimum operating performance and customer satisfaction.
  • Communicate the value proposition of Ziehm-Orthoscan Imaging service to customers.
  • Manage Region expenses, OT approval to meet Regional goals.
  • Ensure compliance with FDA.
  • Meet annual RSM goals and metrics as established.
  • Hire, develop, train and coach Field Service Engineers (FSE’s).
  • Prioritize customer and business objectives to provide clear direction to FSE’s.
  • Provide additional escalation support to resolve key account issues.
  • Develop proactive account plans to prevent or predict issues.
  • Provide continuous communication across organization and for key accounts.
  • Responsible for Region Work Order review and closure.

Minimum Qualifications:

  • Bachelors Degree (BA/BS) in electronics, electrical engineering, computer science, and/or other closely related technical degree preferred. Science degree/years of experience will be evaluated.

Preferred Qualifications:

  • Experience in managing remote employee-based territory.
  • Minimum 3 years previous field service experience in medical imaging and general fluoroscopy equipment.
  • Previous experience in managing remote employee-based territory.
  • Knowledge of the Diagnostic C-Arm X-Ray equipment or equivalent diagnostic industry experience.
  • Ability to articulate and explain value of Service Agreement offerings.
  • Working knowledge of SMAX or experience with equivalent enterprise service software solution.
  • We support a drug free work environment

Competencies:

  • Excellent organizational skills.
  • Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization.
  • Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives.
  • Ability to thrive as a member of a collaborative, cross-functional team.
  • Competent knowledge of MS Office applications.

Working Conditions:

  • Work is performed in an office environment and in the field.
  • Typical working hours days are Monday – Friday 7am to 4pm and is subject to change depending on work demands.
  • Must maintain a clean driving record, valid driver’s license, and meet company insurability guidelines.

EOE/M/F/Disability/Vet

Notice: COVID-19 vaccination requirement

Employment with Ziehm Orthoscan, Inc. in the Americas Region is conditional on the successful candidate providing acceptable documented proof of full vaccination against the COVID-19 virus or approval of a recognized exemption prior to employment start date. This employment requirement is subject to local, state and federal laws and public health orders governing the subject.

 

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