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Service Coordinator
Post Date: September 13, 2022
Orlando FL

Competitive Pay + eligibility for $1,000 in Retention and Performance Bonuses in year one of employment.

  • Nine paid holidays a year
  • Generous Paid Time Off (PTO) plan
  • Paid vacation time off plan
  • Great benefit plans: major medical, dental and vision plus other benefits
  • Company 401(k) plan with an employer match to help you save
  • Competitive compensation commensurate to your experience and qualifications

Come join us in delighting our customers at Ziehm Orthoscan !

Ziehm Orthoscan Inc., a North Scottsdale Medical Device manufacturer is currently seeking a motivated, professional, enthusiastic individual with an excitement and dedication for serving our customers to join our team as a full-time Service Coordinator located in Orlando FL

What do we offer ?

  • The challenge of meaningful work - we offer opportunities to grow and develop your skills and a truly rewarding career in assisting our customers
  • A unique culture where people convert their passion into action in serving our valued customers
  • Nine paid holidays a year plus a generous PTO and vacation time off plan
  • Great benefit plans, major medical, dental and vision
  • Company 401(k) plan with an employer match.
  • Competitive compensation commensurate to your experience and qualifications.
  • $1,000 retention and performance bonus in year one of employment

JOB SUMMARY:

Under the direction of the Customer Satisfaction Manager, the Service Coordinator is responsible for completing a variety of data entry assignments, maintaining logs, scheduling installations, tracking and processing Return Authorizations (RA’s), and for providing customer service to in-coming callers and to other departmental personnel as needed.

ESSENTIAL FUNCTIONS: 

  • Continually provide exceptional customer service to both customers and internal stakeholders.
  • Coordinates service dispatch calls, obtains purchase orders, complete forms for parts to be shipped by A/R.
  • Serves as a liaison for Service to Sales and Accounting Departments.
  • Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments.
  • Updates dispatch logs including the closing of Service calls on a daily basis.
  • Track Return Authorization (RA’S). Creates, closes and sends the appropriate documentation to customers for return parts.
  • Schedules incoming Service requests with appropriate Service team members.
  • Responsible for part ordering for customer orders.
  • Participate in weekly department meetings.
  • Responsible for escalating customer complaints to Regulatory Affairs or responsible department.
  • Creates estimates, obtains purchase orders, and verifies billing accuracy.
  • Follows the company’s Quality Policy, The Department’s Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction

 

BASIC QUALIFICATIONS: 

Education:

  • High School Diploma or GED

  Experience:

  • Minimum 2 – 3 years of customer service experience with an emphasis on addressing email inquiries and phone calls.
  • Must have strong computer skills with various Microsoft applications.
  • Salesforce or ServiceMax experience is a plus.

 COMPENTENCIES:

  • Ability to work professionally with many different personalities and customers.
  • Demonstrated passion for problem solving and serving customers.
  • Excellent oral and written communication skills with a passion for working with customers.
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.
  • Strong desire to work in a team environment while contributing to the team success.

 

WORKING ENVIRONMENT:

  • Work is performed in an office environment with peers in a team setting
  • Typical workweeks are Monday through Friday
  • Available work schedules:
    • 7:00am – 4:00pm

 

 We support a drug free work environment

EOE/M/F/Disability/Vet

Apply Here