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Product Support Engineer - Technical Call Center
Post Date: March 23, 2022
Scottsdale, AZ

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Product Support Engineer - Technical Support located in Scottsdale, AZ.

Why Work for Ziehm Imaging - Orthoscan Inc.?

There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.

We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees.

Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.

What do we offer?

  • The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
  • A unique culture where people convert their passion into action;
  • The kind of competitive compensation you would expect from a world leader;
  • Nine paid holidays plus a generous PTO and vacation time plan;
  • Great benefit plans, major medical, dental and vision;
  • Company 401(k) plan with an employer match.

What do we expect from you?

  • You have a passion for serving others.
  • Creative and fresh thinking in your work.
  • A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
  • The ability and experience to perform the job duties successfully.

Job Summary:

The Product Support Engineer I will provide a broad range of services for Ziehm Imaging - Orthoscan Inc.

Minimum Requirements:

  • Facilitates as the liaison between factory and field support.
  • The PSE must continuously invest in education on the product and may be required to set up special experiments and/or testing to obtain the necessary knowledge to support the role.
  • Identity training opportunities that allow creation of training materials to strengthen the field service team and minimize escalations.
  • Assist in providing data that may identify failure trends before such trends begin to show in statistical data for premature or excessive failures.
  • Responsible for following company quality processes, SOP’s and maintenance of appropriate documentation essential to meet regulatory requirements.
  • Furnish various product reports as requested by management.
  • Monitor progress against defined goals to ensure securing department goals.
  • Responsible for the maintenance of appropriate documentation for training results to meet regulatory and audit requirements.
  • Must handle stress positively and effectively in the way most appropriate for the benefit of the department and company. Positively respond to change and prioritize assigned tasks.

Minimum Qualifications:

  • Excellent communication skills and attention to detail.
  • Ability to prioritize and lead multiple tasks/assignments simultaneously.
  • Excellent project management skills.

Preferred Qualifications:

  • 5 years of experience within the Medical Device Industry.
  • Electrical engineering experience required.


We support a drug free work environment


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